---
title: "Troubleshooting"
description: "Quick fixes for sign-in problems, missing records and alerts that do not import."
canonical_url: "https://nuzerna.com/help/troubleshooting"
---

> Index of every page on this site: [llms.txt](https://nuzerna.com/llms.txt)

## I did not get my sign-in code

Check spam, make sure the address is correct, then request a new code. Codes expire after a few minutes.

## A record is missing

Check the team switcher, filters and the trash. Records are reversible to restore.

## My alert did not import

Confirm the provider is on the [supported alerts](https://nuzerna.com/supported-alerts) list. If it is, remove extra text and paste only the message. Otherwise add the record by hand.

## My plan is not showing

Choose Restore purchases on the plan screen. Plans belong to the team that bought them.

Still stuck? [Contact support](https://nuzerna.com/contact).

## Sitemap

See the full [sitemap](https://nuzerna.com/sitemap.md) for all pages.