[{"data":1,"prerenderedAt":77},["ShallowReactive",2],{"help-troubleshooting":3},{"id":4,"title":5,"body":6,"category":61,"description":62,"extension":63,"keywords":64,"meta":69,"navigation":70,"order":71,"path":72,"seo":73,"stem":74,"updated":75,"__hash__":76},"help\u002Fhelp\u002Ftroubleshooting.md","Troubleshooting",{"type":7,"value":8,"toc":53},"minimark",[9,14,18,22,25,29,38,42,45],[10,11,13],"h2",{"id":12},"i-did-not-get-my-sign-in-code","I did not get my sign-in code",[15,16,17],"p",{},"Check spam, make sure the address is correct, then request a new code. Codes expire after a few minutes.",[10,19,21],{"id":20},"a-record-is-missing","A record is missing",[15,23,24],{},"Check the team switcher, filters and the trash. Records are reversible to restore.",[10,26,28],{"id":27},"my-alert-did-not-import","My alert did not import",[15,30,31,32,37],{},"Confirm the provider is on the ",[33,34,36],"a",{"href":35},"\u002Fsupported-alerts","supported alerts"," list. If it is, remove extra text and paste only the message. Otherwise add the record by hand.",[10,39,41],{"id":40},"my-plan-is-not-showing","My plan is not showing",[15,43,44],{},"Choose Restore purchases on the plan screen. Plans belong to the team that bought them.",[15,46,47,48,52],{},"Still stuck? ",[33,49,51],{"href":50},"\u002Fcontact","Contact support",".",{"title":54,"searchDepth":55,"depth":55,"links":56},"",2,[57,58,59,60],{"id":12,"depth":55,"text":13},{"id":20,"depth":55,"text":21},{"id":27,"depth":55,"text":28},{"id":40,"depth":55,"text":41},"Account","Quick fixes for sign-in problems, missing records and alerts that do not import.","md",[65,66,67,68],"problem","not working","sign in","missing",{},true,12,"\u002Fhelp\u002Ftroubleshooting",{"title":5,"description":62},"help\u002Ftroubleshooting","30 October 2026","15qEBPfry4wEd4Q0klVntlOM7ea-X46rEacPlBLVOf0",1793332354604]