Troubleshooting

I did not get my sign-in code

Check spam, make sure the address is correct, then request a new code. Codes expire after a few minutes.

A record is missing

Check the team switcher, filters and the trash. Records are reversible to restore.

My alert did not import

Confirm the provider is on the supported alerts list. If it is, remove extra text and paste only the message. Otherwise add the record by hand.

My plan is not showing

Choose Restore purchases on the plan screen. Plans belong to the team that bought them.

Still stuck? Contact support.